1. Acceptance of Terms and Conditions
By accessing, registering for or using any service provided by ulartoto through the official website or mobile app, you acknowledge that you have read, understood and agreed to be bound by all terms and conditions stated in this document, as well as the ulartoto Privacy Policy, which forms part of this agreement.
Ulartoto reserves the right to change, add, or amend any part of these terms and conditions at any time without prior notice. It is the member's responsibility to review this document periodically. Continued use of the ulartoto platform following any amendments constitutes your acceptance of the updated terms.
These terms and conditions apply to all ulartoto users, including visitors, registered members, and any party using the platform's services.
2. Member Registration Eligibility
To register as a ulartoto member, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:
- Age 18 years and above on the date of registration.
- Be a legally competent individual to enter into a binding agreement.
- Not listed on the self-exclusion register of any gambling platform or protection programme.
- Register under your own name and not as a representative of any third party.
- Have a valid internet connection and a compatible device to use the platform.
Ulartoto reserves the right to request identity verification documents at any time to confirm a member's eligibility. Documents that may be requested include a national ID, passport, utility bill, and bank statement. Failure to submit the requested documents within the stipulated timeframe may result in temporary suspension or account closure.
3. Account Registration and Management
Each individual is only permitted to hold one ulartoto account active at any one time. Registering multiple accounts, whether using the same or different personal information, is strictly prohibited and constitutes a serious violation of the platform's terms of use.
Members are fully responsible for ensuring that all information provided during registration is accurate, complete and up to date. Should there be any changes to personal details such as address, phone number or banking information, members must update this information via account settings or by contacting ulartoto customer support.
Accounts found to have registered using false information or another person's details will be closed immediately and all account balances will be forfeited.
Members are fully responsible for all activities that occur within their account. If you suspect unauthorised access to your account, please contact ulartoto customer support immediately.
4. Deposits, Withdrawals and Financial Transactions
Ulartoto accepts deposits via a variety of local payment methods, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and other available eWallet options in Malaysia. The minimum deposit is RM 20 and will be credited to your account within less than 3 minutes after payment confirmation.
For withdrawals, members must use the same payment method used for their deposit, except in specific circumstances approved by ulartoto. The minimum withdrawal amount is RM 50 and are typically processed within 5 to 30 minutes on business days. However, in cases requiring additional KYC verification, processing may take up to 24 hours.
- All transactions must be carried out using a bank account or digital wallet registered in the member's own name.
- Payments made through third-party accounts are not accepted and may result in account suspension pending investigation.
- Ulartoto reserves the right to request proof of ownership of the payment method before approving a withdrawal.
- Any taxes or fees imposed by the bank or payment provider are the member's responsibility.
5. Bonuses, Promotions and Rollover Requirements
All bonuses and promotions offered by ulartoto are subject to the specific terms and conditions stated alongside each offer. Members are required to read and understand the terms of each promotion before accepting it.
Rollover requirement (rollover requirement) refers to the total wagering amount that must be met before bonus funds and associated wins can be withdrawn. For example, a RM 100 bonus with a 10x rollover requirement means the member must place bets totalling RM 1,000 before a withdrawal is permitted.
- Bonuses cannot be transferred between accounts or redeemed as direct cash.
- Ulartoto reserves the right to reclaim any bonus granted in error or as a result of system abuse.
- Using more than one account to claim the same bonus benefits constitutes fraud and is subject to account closure.
- Some games may not count, or may only partially count, towards fulfilling wagering requirements.
All bonus wagering requirements are clearly stated on their respective promotions pages. Contact customer support if you have any questions before accepting any bonus.
6. Game Rules and Member Conduct
Ulartoto provides a fair and enjoyable gaming environment for all members. To ensure this is maintained, members are required to comply with the following rules when using the platform:
- Using automated software, bots or any technical tools to manipulate game outcomes is strictly prohibited.
- Colluding with other members to gain an unfair advantage in table games or Live Casino is strictly prohibited.
- Exploiting any bugs or technical vulnerabilities on the platform is strictly prohibited. If discovered, members must report them to customer support.
- Members are responsible for ensuring a stable internet connection during gameplay. ulartoto is not liable for any losses resulting from connectivity disruptions on the member's end.
- Rude behaviour, threats or harassment directed at staff or other members will not be tolerated and may result in account closure.
7. Account Closure and Suspension
Ulartoto reserves the right to suspend or close any member account without prior notice if there is evidence or reasonable suspicion of the following:
- Fraud, identity impersonation, or the provision of misleading information.
- Using multiple accounts to obtain bonus or promotional benefits.
- Money laundering activities or suspicious financial transactions.
- Violation of any part of these terms and conditions.
- Receive instructions from the relevant regulatory body or authority.
In the event of account closure due to a terms violation, ulartoto reserves the right to hold the account balance pending investigation. If the violation is confirmed, the balance may be fully forfeited.
8. Ulartoto Liability Limits
Ulartoto is not liable for any direct, indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to:
- Losses arising from service disruptions, system maintenance or cyberattacks beyond ulartoto's control.
- Disputed game outcomes that have been verified by an audited random number generator (RNG) system.
- Transaction processing delays caused by external factors such as technical issues on the payment provider's end.
Nevertheless, ulartoto is committed to resolving all technical issues in the shortest time possible and will provide appropriate compensation in specific cases at the discretion of management.
9. Responsible Gaming
Ulartoto is deeply committed to the principles of responsible gaming. We provide a range of self-management tools to help members maintain healthy playing habits:
- Deposit limit — Set daily, weekly, or monthly deposit limits through your account settings.
- Session time limit — Limit your gaming session duration to prevent excessive play.
- Temporary self-exclusion — Suspend access to your account for a period of 24 hours to 6 months.
- Permanent self-exclusion — Permanently close your account if you need help stopping play.
If you or someone you know needs help with gambling addiction, please visit the Responsible Gaming us or contact ulartoto customer support.
10. Governing Law and Dispute Resolution
These terms and conditions are governed by applicable law. Any dispute arising from the use of the ulartoto platform shall first be resolved amicably through negotiation by contacting our customer support team via live chat.
If a resolution cannot be reached through direct negotiation, ulartoto reserves the right to refer the dispute to a mutually agreed arbitration body. The arbitration decision is final and binding on both parties.
Any claim or complaint must be submitted within 30 days of the date of the incident. Claims submitted after this period may not be considered.
11. Amendments to Terms and Conditions
Ulartoto reserves the right to amend or modify these terms and conditions at any time due to operational requirements, regulatory changes, or service improvements. Members will be notified of significant amendments via in-platform notifications or their registered email.
Continued use of the ulartoto platform after any announced amendments to the terms signifies that the member has read and agreed to the updated terms. If you do not agree with the changes, please stop using the platform and contact us to voluntarily close your account.